Who can help with your non-tariff barriers?

Contact

The trade barriers coordination team is available to assist with your queries. You can report your trade barrier online, or contact us at ntb@dfat.gov.au or call 02 6178 4300. Alternatively, you may wish to contact the relevant department listed below.

Resources

If you report a barrier that is affecting your business, government may be able to reduce or remove it. A number of government agencies and departments are working together to find solutions to specific trade barriers.

If you would like further support or advice, please contact the relevant department below.

Agriculture and Food

The Department of Agriculture is responsible for opening, improving and maintaining market access by addressing non-tariff measures for Australia’s agriculture and food products, including through a worldwide network of agriculture counsellors in key markets. For technical market access advice and assistance in addressing non-tariff measures you can contact the department through the Trade and Market Access Division ntm@agriculture.gov.au.

Manufacturing and Resources

If you are facing a non-tariff trade barrier with your manufacturing exports get in touch with the Department of Industry, Innovation and Science tradefacilitation@industry.gov.au.

Services

If you encounter a trade barrier that is unfairly preventing you from exporting your services offshore, contact the Department of Foreign Affairs and Trade services.competitiveness@dfat.gov.au.

Customs

For questions on customs export requirements across all industries call the Department of Home Affairs on 131 881, Monday to Friday between 9am-5pm.

Australian Trusted Trader is open to all businesses involved in the international supply chain that can demonstrate compliant trade practices and a secure supply chain.

For information on Trusted Trader please phone 1300 319 024 or visit www.abf.gov.au/trustedtrader.

General Business Support

We understand that not all issues facing a business are non-tariff barrier issues. The government has lots of business support available for you to access. Depending on where you are in your journey, get in touch with the government’s business support services to help you take your next step.

Government Business Support Line

Services from across government to support your business. Connecting you to information, grants, registrations and support to help your business succeed in Australia.

P: 13 28 46
W: business.gov.au.

Austrade

Find out about Export markets, grants, free trade agreements and how to expand your business outside Australia.

P: 13 28 78
W: austrade.gov.au.

Export Finance Australia

Export Finance Australia is the Australian Government’s export credit agency. They provide Australian businesses with export finance solutions so they can take on the world.

P: 1800 093 724
W: exportfinance.gov.au.

Tourism Australia

Resources for Australian tourism operators.

P: +61 2 9360 1111
W: tourism.australia.com.